Cookie Policy | The Lock Exchange

1. What Are Cookies

Cookies are small text files placed on your device by websites you visit. They are widely used to make websites work correctly, to improve efficiency, and to provide information to the website owner. Cookies do not give access to your device or any personal information beyond what you choose to share.

2. How We Use Cookies

The Lock Exchange website uses cookies for the following purposes:

To ensure the website functions correctly across all pages and devices.
To understand how visitors navigate and use our website, so we can improve it.
To support third-party integrations including Square Payments and Square Appointments.

3. Types of Cookies We Use

Essential Cookies

These cookies are strictly necessary for the website to function. Without them, parts of the website may not work correctly. They cannot be disabled through our website. Examples include session management and security cookies.

Analytics Cookies

We use Google Analytics to collect anonymised information about how visitors use our website, including pages visited, time spent on site, and general geographic location. This data is aggregated and does not identify individual users. Google Analytics sets cookies on your device to enable this measurement.

You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

Third-Party Cookies

When you use our booking or payment system, Square may set its own cookies on your device to facilitate the transaction and appointment booking process. These are governed by Square’s Privacy Policy.

4. Managing Your Cookie Preferences

You can control and manage cookies in your browser settings. Most browsers allow you to:

View cookies currently stored on your device.
Delete all cookies or cookies from specific websites.
Block all cookies or cookies from specific websites.
Set preferences to be asked before cookies are placed.

Please note that disabling certain cookies may affect the functionality of our website. Guidance for managing cookies in popular browsers:

You can also find general guidance on managing cookies at allaboutcookies.org.

5. Changes to This Policy

We may update this Cookie Policy from time to time to reflect changes in technology or applicable law. Any updates will be published on this page with a revised date.

6. Contact

If you have any questions about our use of cookies, please contact us at inbox@thelockexchange.uk or call 0203 807 4632.