Accessibility Statement | The Lock Exchange

Our Commitment

The Lock Exchange is committed to making our website accessible to all users, including those with disabilities. We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA as a minimum standard.

Measures We Have Taken

We have taken the following steps to improve accessibility on our website:

A clear and consistent heading structure (H1 through H3) to aid navigation by screen readers.
Descriptive alt text on all meaningful images.
Decorative icons and images are marked with aria-hidden="true" so they are ignored by screen readers.
All interactive elements, including navigation, forms and buttons, are keyboard-accessible.
A skip-to-content link is available at the top of each page for keyboard users.
Colour contrast ratios meet or exceed WCAG 2.1 Level AA requirements.
Forms include associated labels for all input fields.
Navigation menus include appropriate ARIA attributes and roles.
The website is responsive and usable on mobile devices, tablets and desktops.
All pages include a lang attribute set to en-GB.
Videos and dynamic content, where used, include appropriate descriptions.

Known Limitations

While we strive for full accessibility, there are some areas we continue to work on:

The Square Appointments booking embed (an integrated third-party component) may not be fully controllable by keyboard in all browsers. We are working with Square to improve this.
Some older content may contain minor accessibility issues we have not yet identified. We welcome reports from users.

Third-Party Content

Some features on our website are provided by third-party platforms including Square. These platforms have their own accessibility standards and policies. We cannot guarantee full compliance for third-party embedded content, but we choose only reputable providers and report issues to them where identified.

How to Request Accessible Alternatives

If you are unable to access any part of our website or would like to request information in an alternative format, please contact us and we will do our best to accommodate your needs:

We aim to respond to all accessibility-related requests within 2 business days.

Reporting Accessibility Issues

We welcome feedback on the accessibility of our website. If you encounter any barriers while using our site, please report them to us at inbox@thelockexchange.uk. We take all reports seriously and aim to address issues promptly.

Enforcement

If you are not satisfied with our response to your accessibility concern, you can contact the Equality Advisory and Support Service (EASS).

Technical Information

This website is built using semantic HTML5, CSS3 and vanilla JavaScript. It does not rely on any frameworks that would impede accessibility. All pages are tested for keyboard navigation and basic screen reader compatibility.

Preparation of This Statement

This statement was prepared on 17 June 2026 and is reviewed annually or following significant updates to the website.